When you receive excellent Customer Service, do you take the time to find a Manager and share that Associate's performance with them?
Why not?
You certainly would if the interaction had gone badly, no?
Taking the time to make sure a Manager knows one of his Team Members is doing well could pay off for you on future visits. The Manager would not only be able to commend the Associate on a job well done, but can also use it as a training tool to reinforce "best practices" with the rest of the Team.
Why not?
You certainly would if the interaction had gone badly, no?
Taking the time to make sure a Manager knows one of his Team Members is doing well could pay off for you on future visits. The Manager would not only be able to commend the Associate on a job well done, but can also use it as a training tool to reinforce "best practices" with the rest of the Team.
RSS Feed