2014: Catalogue Call Center – Immediately experienced a sales increase of 3% weekly.
A catalogue call center, servicing multiple brands, is a newer client for The TSi Company. We completed the 360™ assessment and saw many opportunities for the call center to increase sales.
Training:
The TSi Company began by implementing its patented process and focused on product training. Within two weeks of rolling out materials, the company began to see a consistent sales increase of 3%. This increase remained for eight consecutive weeks, which led TSi to roll out the second phase of training. Sales have continued to increase, and a full-service program for various training initiatives are in place for 2015.
Technology:
As a result of the TSi 360™, a need for technology tools was discovered. As part of the 2015 initiative, TSi will design and implement a custom LMS system, which will track and monitor users, generate reports, and provide communication and accountability options.
Marketing:
Providing technology solutions with this call center has opened up even more opportunities for marketing improvements, particularly on their website. In addition, The TSi Company will develop engaging scripts for call center representatives, radio and television advertising, and direct response marketing.
The TSi Company and the call center have forged a solid, fruitful partnership, and in a short period of time generated consistent sales increases of 3%. As additional initiatives are implemented, the opportunity for continued growth is unlimited.
A catalogue call center, servicing multiple brands, is a newer client for The TSi Company. We completed the 360™ assessment and saw many opportunities for the call center to increase sales.
Training:
The TSi Company began by implementing its patented process and focused on product training. Within two weeks of rolling out materials, the company began to see a consistent sales increase of 3%. This increase remained for eight consecutive weeks, which led TSi to roll out the second phase of training. Sales have continued to increase, and a full-service program for various training initiatives are in place for 2015.
Technology:
As a result of the TSi 360™, a need for technology tools was discovered. As part of the 2015 initiative, TSi will design and implement a custom LMS system, which will track and monitor users, generate reports, and provide communication and accountability options.
Marketing:
Providing technology solutions with this call center has opened up even more opportunities for marketing improvements, particularly on their website. In addition, The TSi Company will develop engaging scripts for call center representatives, radio and television advertising, and direct response marketing.
The TSi Company and the call center have forged a solid, fruitful partnership, and in a short period of time generated consistent sales increases of 3%. As additional initiatives are implemented, the opportunity for continued growth is unlimited.